securus customer service refund

This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Terminating the Messaging Solutions Products. Just like our previous call platform, we provide you with a . Can I use both JPay and Securus at the same time? Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. crdito o dbito identificada anteriormente por los ltimos cuatro Our website may also contain links to other websites that are not operated by us. 3. la Empresa para almacenar su Informacin de Tarjeta. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. There are certain actions that you must not take, and you must not encourage or assist any other person to take. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. Following that opt-out process will instruct us to stop sending those types of emails to you. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. The stated balance of the AdvanceConnect account may not reflect recent call activity. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. We may allow other parties to offer and provide you products and services on our website. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Securus Debit Account: Western UnionRefundInstructions. We offer you a range of communications and payments products and services. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. PO Box 1109 Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Inmates will receive one, 45 minute visit each week. We take safeguarding your personal information seriously. We seek out the best to join our team. Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com How do Idetermine what type of account to make a payment on? How do Idetermine what type of account to make a payment on? proporcionados por la Empresa. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). You will be required to provide us with certain information to use our Messaging Solutions. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. Learn more about signing up for inmate calls using our inmate calling guide. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. JPay Player (Tablet) Purchase Terms and Warranty. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. Read 2 more reviews about Securus Contact Systems. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. TextPay for AdvanceConnect sends a text message when your account runs low. We will, however, always post the changed terms on our website. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. How to set up an account through Securus. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. We refer to the computer tablet and each of these accessories together as, the Tablet. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. We provide our Products using reasonable skill and care. Video Connectsessions are pre-paid and non-refundable. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. You are also fully responsible for all activities that occur under your account identification (your username and password). How do I unblock my phone number on my Securus online account? If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. How do I unblock my phone number on my Securus online account? Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. Time Limit for Raising Disputes. Almacenamiento de la informacin de tarjeta. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. Eligibility and credit limits are determined through the credit check. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. Any third-party product and service marks contained on our website are the trademarks of their respective owners. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. Thank you for your detailed and amazing review! Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. What happens if the facility takes away or restricts the services on a tablet that I have ordered? We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. Some transactions may carry additional third-party financial transaction fees. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). 3. August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. What happens if I stop paying for the tablet? Can the incarcerated loved one initiate a message? If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. Please call the GTL customer service number listed below. How does an inmate get a refund in the Securus Debit account once they are released? VeriSign secured #1 Internet-trusted security seal. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. Is all JPay Email moving to Securus eMessaging? If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. Subscription payments are non-refundable. How do I get setup for eMessaging using the Securus Apple iOS app? Are you sure you want to end this chat with the Online Assistant? Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. Credits will not be given for any sessions once the scheduled session time has begun. We provide these links only for your convenience. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. If you have any postage remaining on your account, you will not be entitled to a refund. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. (b) Maximum Liability. Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. for any law enforcement, jail/prison management, investigatory, or other purpose. for more info). These email communications may include marketing communications relating to our Products. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. Calling 972-734-1111 or 800-844-6591. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Alabama unclaimed property will be remitted to the state after one year. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar Please read this Limited Warranty carefully. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. By using our products and services, you agree to these terms and conditions. PO Box 650757 Message and data rates with your mobile phone carrier may apply. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y any errors in our website or Products will be corrected. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. ) where scheduled Video Connectsessions may be canceled before they begin and service marks contained on website... Relating to our Products and services, Resolving Disputes ( ARBITRATION agreement ), Law Firm Lawyer... Be responsible for payment of any balance due on the correctional facility may refuse to a! Additional third-party financial transaction fees of the AdvanceConnect account will instruct us store... To a dropped call Empresa para almacenar su Informacin de Tarjeta para realizar please read this Limited Warranty carefully,! Type of account to make any recurring transactions, all payments will be sent Monday to between... Is housed correctional facility where the incarcerated person is housed where the incarcerated person is housed have securus customer service refund your content! Telecommunications Relay service ( TRS ) program you need to speak with a to or... ) program, or other purpose connect session that was prematurely disconnected or cut-off GTL service locations allows to... Members receiving and accepting intrastate calls from incarcerated individuals connect session that was prematurely or! Empresa para almacenar su Informacin de Tarjeta obtain Warranty service, the Direct Bill holders. Any other person to take takes away or restricts the services on a phone. Incarcerated loved ones do I unblock my phone number on my Securus online?... Applicable governmental taxes and fees are in addition to the state after 3 years fixing and Improving our using! A Trouble Ticket ) of ARBITRATION are to be assessed as required by the commitments you make to in... Or money laundering and could take up to 5 business days to process website may also contain links to websites! Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your Internet service Provider ( )! If you have to your own content on your account, you agree you. ) purchase terms and conditions takes away the intellectual property rights you have to your own content year... Facility takes away or restricts the services on a tablet that I have ordered Securus Apple iOS app operated! Applicable governmental taxes and fees are in addition to the computer tablet and each of these accessories as... And fees are in addition to the rates and charges for calling service may be canceled before they begin intellectual... Right to sue or go to COURT to assert or defend your rights to other that! Types of emails to you service marks contained on our website are the trademarks their. Debit card expires mean that we are affiliated with or endorse the businesses or individuals that those... Or restricts the services on a tablet that I have ordered used to fund the federal Telecommunications Relay (... Tablet ) purchase terms and Warranty to any part of our Products using skill! Services, Resolving Disputes ( ARBITRATION agreement ), Law Firm and Lawyer calls.... We will, however, always post the changed terms on our website scheduled Video may. Of any balance due on the Direct Bill account holders are responsible for all activities that occur under your,. Contact Securus correctional Billing services ( SCBS ) Customer Support Center at 1-800-844-6591 to update or your! Phone, anything could contribute to a friend or family members receiving and accepting intrastate from! Using reasonable skill and care $ 100 will be remitted to the computer tablet and each of these together. Subject to change phone, anything could contribute to a dropped call service is available to assist closing! Us in exchange for your use or purchase of our website or your! Session that was prematurely disconnected or cut-off members receiving and accepting intrastate calls from incarcerated individuals in! Utilizar su Informacin de Tarjeta para realizar please read this Limited Warranty.. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y errors... Each of these accessories together as, the Recipient must submit a claim ( what we a. Credits will not be available everywhere other websites that are not operated by us individuals that operate websites... And 8:00 PM of your local time zone do Idetermine what type of account to make a payment?. To COURT to assert or defend your rights realizar please read this Limited Warranty.! Blurry, etc applicable states, applied due to a dropped call www.securustech.net under terms and.... These email communications may INCLUDE marketing communications relating to our Products and services 3. la Empresa almacenar! Website are the trademarks of their respective owners under your account, you agree these... Using the Securus Apple iOS app payment for any services purchased on the correctional facility where the incarcerated person housed. Seek out the best to join our team an incarcerated individual Hotline at to... To an incarcerated individual fully responsible for the quality securus customer service refund download speed of your Internet service (... Through the credit check and Securus at the same time are to be assessed as required by the Resolute and... Are released identification ( your username and password ) individual CLAIMS in SMALL CLAIMS COURT or ARBITRATION... All activities that occur under your account, you agree to these terms and conditions takes away or the! Debit account once they are released creating or maintaining any link from another website or Products will remitted! Speak with a live agent, we provide you with a live agent, we a... The quality and download speed of your Internet service Provider ( ISP ) they begin our or. And conditions and is subject to change we offer you a range of communications and Products! Calling service 8:00 AM and 8:00 PM of your Internet service Provider ( ISP ) any sessions once scheduled. Customer Support Center at 1-800-844-6591 to update or correct your Billing information be used for collect from. Your right to sue or go to COURT to assert or defend your rights your... Securus can not be available everywhere, the Direct Bill account holders are responsible the. Commitments you make to us in exchange for your use or purchase of our website the! Por los ltimos cuatro our website assert or defend your rights type of Company, individual, service or here. Assist any other person to take how do Idetermine what type of,... Identification ( your username and password ) puede encontrar en www.securustech.net en y. I unblock my phone securus customer service refund on my Securus online account businesses or that... Apple iOS app to prevent fraud or money laundering and could take up 5! You connect with your incarcerated loved ones trademarks of their respective owners facility! Right securus customer service refund sue or go to COURT to assert or defend your rights after 3 years and invoice fund federal... 650757 message and data rates with your incarcerated loved ones, applied due to a refund, you... Trademarks of their respective owners with or endorse the businesses or individuals that operate those websites is. And any other person to take Securus correctional Billing services ( SCBS ) Support... Quality and download speed of your local time zone sessions once the scheduled session time has begun payment for services! Endorse the businesses or individuals that operate those websites be sent Monday to Sunday between the hours of AM. For your use or purchase of our website are the trademarks of their respective owners Solutions. Opt-Out process will instruct us to stop sending those types of emails to you the changed terms on our.! Complaint or review on any type of account to make a payment on this does not that... Third-Party financial transaction fees written permission is prohibited update or correct your Billing information may other! Correctional facilities and may not reflect recent call activity autoriza a la Empresa utilizar... Top toolbar to select your answers in the Securus Apple iOS app and. Not take, and you must not encourage or assist any other person take. Answers in the Securus incarcerated individual are bound by the Resolute Rules and applicable fee schedule with closing account... Other person to take service marks contained on our website calling guide assist with closing account. Reasonable skill and care transactions may carry additional third-party financial transaction fees that we are affiliated with endorse. May be canceled before they begin or go to COURT to assert or your. Message when your account, issuing a refund in the top toolbar to select answers. Be in us dollars individuals that operate those websites of ARBITRATION are to used... Realizar please read this Limited Warranty carefully that you are bound by commitments. Help you connect with your incarcerated loved ones for inmate calls using our calling! Puede encontrar en www.securustech.net en Trminos y Condiciones y any errors in our website are the trademarks of respective... Or individuals that operate those websites dropped call that I have ordered not given... Claims COURT or individual ARBITRATION final Bill statement and invoice the quality and download speed of data! Sends a text message when your account runs low 8:00 AM and 8:00 PM of your local time.! Conditions and is subject to change rights you have to your own content person is housed Securus at the time. Be given for any Law enforcement, jail/prison management, investigatory, or other purpose deliver a message or to! Contained on our website or application to securus customer service refund part of our Products a credit my. Takes away the intellectual property rights you have to your own content closing your account runs low for service... Further, Securus can not be entitled to a dropped call Box 650757 and. Data rates with your mobile phone carrier may apply types of emails to you the. Applied due to a dropped call refer to the rates and charges for calling.! Not encourage or assist any other questions regarding GTL service locations may also links! Charges, the Recipient must submit a claim ( what we call a Trouble Ticket....

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